U.S. Medical Management

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Care Management Coordinator (required: MA / EMT or Pharmacy Tech)

at U.S. Medical Management

Posted: 4/16/2019
Job Reference #: 1017274
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Job Description

Care Management Coordinator (required: MA / EMT or Pharmacy Tech)

Department:Care Management
Location:Troy, MI
Company:USMM

Care Management Coordinator 

U.S. Medical Management (USMM), an affiliate of a leading Fortune 250 company, manages a nationwide continuum of premier providers of medical services delivered primarily to the homes of elderly and homebound patients. Providing primary home care is the future of medicine, and at USMM, the future is now. With the knowledge and experience to address the evolution of healthcare, USMM is poised for a phenomenal future.

Position Description

Under general direction the Care Management Coordinator (CMC) in conjunction with the Care Managers, coordinates care management services, conducts outreach calls to VPA or Managed Care patients and conducts initial Care Management screening.  The CMC may provide non-clinical support services including logistically coordinating hospital inpatient and ED discharge patient follow up.  Serves as an initial referral point for Care Management services for patients with complex needs. 

Essential Duties and responsibilities

  • Manage a panel of patients by:
    • Initiating outbound calling sequence for patients recently discharged from the Hospital or after an ED visit
    • Conducts initial patient screening based on prescribed assessment tools
    • Interprets customer needs and assist in arranging resources to achieve customer satisfaction
    • Follows up on non-clinical patient issues and refers cases to Care Managers based on patient needs
    • Maintain all patient and referral documentation within the Care Management software
    • Interacts as directed with all members of the care team to enhance care coordination
  • Coordinate patient needs with Care Managers, local practice PCCs and schedulers
  • Organize a variety of administrative and clinical tasks and prioritize in order of importance and impact on patients and providers
  • Assist in preparation of daily, weekly or monthly reporting documents
  • Contribute ideas for performance and process management improvement within the department
  • Assist department in administrative functions
  • Perform special projects as assigned

REQUIRED Knowledge, Skills and Experience

  • Certified Medical Assistant, EMT certification or pharmacy technician certification
  • High school graduate with some college level course work.
  • Experience in customer service
  • Self-directed with excellent problem solving skills
  • Ability to multi-task while maintaining a professional demeanor
  • Excellent verbal and written communication skills
  • Excellent computer skills required