CVS Health

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Fax Triage Coordinator

at CVS Health

Posted: 11/20/2019
Job Reference #: 1138287BR
Keywords: office

Job Description

Job Description
Coram/CVS Health is looking for a detail-oriented customer service professional to join our Rancho Cordova team as an Fax Triage Coordinator! This rewarding opportunity allows you to gather and distribute medical records for new referrals while entering patient profiles into Coram’s nationwide database. We believe that Fax Triage Coordinators are a key part of creating a positive experience for our patients receiving in-home infusion therapy. Qualified candidates will have excellent verbal/written communication skills and computer skills in order to ensure accurate data is being entered into Coram’s national database.

As a Fax Triage Coordinator, you will
* Work with the branch Admissions team to gather documentation for new patient processing.
* Respond to electronic referrals by creating Patient Intake Form within a short deadline
* Review faxes received from MD office and hospitals on new and existing patients.
* Verify information on incoming documents for accuracy and completeness.
* Assist in sorting documents in our electronic filing system for billing.
* Assist with cancelling patient accounts for those entered in error.

This is a full-time, permanent, benefited position and is NOT through an agency. Typical work hours for this role are Monday - Friday, with a set 8 hour shift between 7:00AM - 6:00PM, with an opportunity for over-time per business need.

With Coram/CVS Health, you'll have an exciting opportunity to utilize your healthcare and customer service experience with a team who are passionate about making a difference in patient’s lives. You can have an impact by providing the best care, education, and support to our patients, improving their overall quality of life!

Coram/CVS Health is a Fortune 7 company and national leader in the home infusion and enteral nutrition fields. The word "Coram" derives from the Latin word "cor," meaning "heart"... and our dedication to our customers is truly from the heart.

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Required Qualifications
* Minimum year experience working in a customer service or call center environment.
* Data entry experience.
* Experience working in Microsoft Office, specifically Excel, Outlook and Word.

Preferred Qualifications
* Home infusion or durable medical equipment (DME) experience.
* Experience work in a healthcare environment.
* Experience working with healthcare insurance verification or obtaining medical authorizations.

Verifiable High School Diploma or GED is required.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!