Harris Health System

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Telephone Triage Nurse- Nights- Bilingual Spanish Preferred

at Harris Health System

Posted: 10/29/2019
Job Status: Full Time
Job Reference #: 148228
Keywords: nursing

Job Description

About Us

Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.

Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.

Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.

Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.

Job Profile

JOB SUMMARY:   

The Telephone Triage Nurse (TTN) is responsible for providing safe, appropriate, and timely evaluation of patient symptoms via telephone. The TTN utilizes clinical experience, knowledge, skills and sound judgment in identifying the nature and urgency of patient health care needs. Telephone triage interactions may require assessment, patient education, and crisis intervention. The TTN properly applies standard protocols and reliable tools or decision-support tool algorithm and directs the caller to the appropriate level of care or service. The TTN facilitates referrals to primary providers, specialists, health care facilities, community or other resources.

MINIMUM QUALIFICATIONS:   

Education:  Graduate of an accredited school of Nursing. BSN preferred.

Licensure/Certification:  Licensed to practice professional nursing in Texas.  Related specialty certification required within two years of employment. Basic Life Support from a hospital-based American Heart Association (AHA) approved program.
Other certificates as required by unit/service.

Work Experience:  Three (3) years of nursing experience

Equipment Operated:  Office equipment related to job duties.

SPECIAL REQUIREMENTS: 

Communication Skills: 

Above Average Verbal (Heavy Public Contact); Bilingual Skills Not Required but are preferred; Writing /Composing

Customer service focused/oriented, superior nursing process skills, critical thinking skills, problem solving skills, pleasant telephone voice, ability to answer incoming calls and keep encounter patient/client-focused; uses excellent hearing and listening skills to receive detailed information; works well as a team member; effective with minimum supervision.

Other Skills:  Analytical; Medical Terms; Mathematics; PC   

Work Schedule:  Weekends; Holidays; Flexible

Other Requirements: Ability to read, analyze, and interpret Harris Health system software, clinical care guidelines, technical procedures, or governmental regulations.

Demonstrates proficiency in crisis intervention, teaching/coaching, disease management, and diagnostic/monitoring.

Benefits and EEOC

Harris Health System benefits program is designed to provide you with more flexibility and choices in meeting your specific needs. Harris Health System benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.

It is the policy of Harris Health System to provide equal opportunity for all applicants for employment regardless political affiliation, race, color, national origin, age, sex, religious creed or disability. Applicants may request any reasonable accommodation(s) to participate in the application process.

Job Category

Nursing

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!