Presbyterian Healthcare Services
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COMMUNITY SUPPORT WORKER-AAS - COMMUNITY PARAMEDIC
at Presbyterian Healthcare Services
- Requisition ID
- Clinical Care-Other
- Location : Name
- Albuquerque Ambulance Services
- Default: Location : City
- Default: Location : State/Province (Full Name)
- New Mexico
Type of Opportunity: Full Time
Work Schedule: Varied Days and Hours
This position supports and supplements the AAS Connections Case Coordinator; Assists patients and members in receiving the optimal level of care at the most appropriate place of service; Provides support for intensive case management and care coordination services offered through AAS and the Connections Referral Program; Conducts member health screening, provides health education/coaching, and links members to appropriate community resources.
*Retrieves, researches, and completes field referrals made to the AAS Connections Referral Program in order to link patients utilizing emergency services to appropriate community resources.
*Assists with enrollment of patients into AAS Connections program, and supports intensive case management efforts provided by AAS Connections Case Coordinator.
*Utilizes motivational interviewing and other techniques to engage patients and families in self-management.
*Implements, coordinates, and monitors strategies for patient and families to improve health and social outcomes.
*Conducts face to face home visits for non-compliant, unable to reach, and difficult to engage patients in an effort to engage the patient in their own care, and address cultural barriers when required.
*Coordinates transitions of care by collaborating with care coordinators, insurance companies, and other providers, when indicated.
*Facilitates communication and coordination of services between providers and clients.
*Connects clients to community resources, including but not limited to: legal assistance, housing, food, clothing, education, life skills classes and employment.
*Helps clients learn where to find community resources and assists with scheduling appointments with health and social services agencies and completing applications for benefits/programs for which they may be eligible.
*Assists clients with accessing primary care and behavioral health related services, including but not limited to: obtaining a medical and/or behavioral health home, providing instruction on appropriate use of these health resources, and assisting them in overcoming barriers to obtaining needed health care and/or social services.
*Provides support and advocacy during initial visits to health and social service agencies, or when necessary to assure client needs are understood.
*Coordinates and monitor services, including comprehensive tracking of clients? commitment and compliance in relation to agreed upon plan of action.
*Coaches clients in effective management of their health-related social needs.*Encourages clients to follow through with appointments, fill out applications, and assume overall responsibility for their own wellbeing.
*Documents all encounters and contacts made on behalf of clients into appropriate database[s]. Continuously reflects back to plan of action with client to assure that they remain on track or to revise it accordingly if situation changes.
*Acts as an advocate for the patient and family.
*Educates patients, families, providers, and care team regarding the role of the community support worker and strategies to address health related social needs.
*Build relationships with internal and external stakeholders including other providers, with the goal of improving the health of the community.
*Supports AAS Mobile Integrated Health work with an interdisciplinary team.
*Performs other functions as required.
*Reports directly to the Deputy Chief of Specialized Services<B
BA/BS in related field required, Masters degree in related field preferred
One year of related experience required, three years preferred
* Bachelor Degree
Benefits are effective day-one (for .45 FTE and above) and include:
- Competitive salaries
- Full medical, dental and vision insurance
- Flexible spending accounts (FSAs)
- Free wellness programs
- Paid time off (PTO)
- Retirement plans, including matching employer contributions
- Continuing education and career development opportunities
- Life insurance and short/long term disability programs
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.
Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.
Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.